Our Pledge At Sharon Studer Insurance, we are dedicated to the client and are committed to treating you as a person, not a policy. This commitment means we shall: Work with you to identify the insurance coverages that are right for you, your family or your business. Guide you through the claims process to a prompt and fair resolution of your claims. Help solve problems related to your coverage or account. Explain the coverages and options available to you through our agency, at your request. Return your phone calls and emails promptly and respond to your requests in a timely manner. Use our experience and multiple company relationships to customize your coverage. Commit our staff to continuing education so they may be more knowledgeable in serving you. Treat you with respect and courtesy. Conduct our business in an ethical manner. We pledge this to you, our clients, and ask that you let us know if we fail to meet our commitment, so we may take corrective action.